Business Applications for Cisco UCM

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May 2014: Service Center Manager (SCM). The latest contact center application that provides low cost, scalable tools for managing service centers across the enterprise. SCM provides control, recording and reporting of Native Queues and Hunt Groups on Cisco UCM.

June 2013: UCCX Agent State Wallboard launched (UAW). Added historical queue summaries for periods from 15 minutes to 12 months.

August 2012: UCCX Agent State Wallboard launched (UAW). UAW enhances UCCX call centers with a display solution for agents and queues to help improve customer interactions.

April 2012: License, User and Device reporting suite launched (CLDR). A stand alone application to ensure you get the most out of your CUCM licenses and tidy up your configurations.

February 2012: UCM and UC directory updates added to CFE. With a single keystroke you can now add, modify or delete users and all their associated elements in CUCM and CUC.

November 2010: Automatic User Maintenance launched for CFE. The CAPSL option for the Atea Contained Front End (CFE) is launched to provide automatic addition, modification and deletion of CUCM users driven from an LDAP directory.