Our Products

SCM

Service Center Manager

The SCM provides all the tools a supervisor needs to manage a service group call center and beat service level commitments.

SCM Service Center Manager Learn more
VMS

Voice Management Suite

A rich suite of billing and reporting tools for the Cisco Unified Communications Manager (CUCM) and Cisco Hosted Collaboration Solution (HCS).

VMS Voice Management Suite Learn more
CFE

Contained Front End

The CFE provides a set of administration tools for CUCM to substantially reduce the cost of user and phone moves, adds and changes.

CFE Contained Front End Learn more
SSP

Self Service Portal

The SSP provides CUCM phone users with an easy to use portal for personal phone, pin and preference settings management.

SSP Self Service Portal Learn more
FTR

Call Monitoring and Recording

The FTR system provides low cost, easy to use recording for CUCM and Land Mobile Radio (LMR) platforms.

FTR Call Monitoring and Recording Learn more
PMP

Phone Messenger and Paging

Provides phone messaging and paging to individuals or groups within an organisation.

PMP Phone Messenger and Paging Learn more
EMP

Extension Mobility Proxy

The Extension Mobility Proxy intercepts the EM login from phones to the CUCM to enable logging, alternative logins and other application integration.

EMP Extension Mobility Proxy Learn more
UAW

UCCX Agent State Wallboard

The UCCX Agent State Wallboard enables call center managers to display real time and historical agent and queue data to enhance customer interactions.

UAW UCCX Agent State Wallboard Learn more