Our products

We offer a range of products which all work cohesively
with our software - check out their capabilities to find the right
product for your needs.

SCM

Service Center Manager

The SCM provides all the tools a supervisor needs to manage a service group call center and beat service level commitments.

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VMS

Voice Management Suite

A rich suite of billing and reporting tools for the Cisco Unified Communications Manager (CUCM).

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CFE

Contained Front End

The CFE provides a set of administration tools for CUCM to substantially reduce the cost of user and phone moves, adds and changes.

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SSP

Self Service Portal

The SSP provides CUCM phone users with an easy to use portal for personal phone, pin and preference settings management.

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FTR

Call Monitoring and Recording

The FTR system provides low cost, easy to use recording for CUCM and Land Mobile Radio (LMR) platforms.

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PMP

Phone Messenger and Paging

Provides phone messaging and paging to individuals or groups within an organisation.

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EMP

Extension Mobility Proxy

The Extension Mobility Proxy intercepts the EM login from phones to the CUCM to enable logging, alternative logins and other application integration.

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UAW

Cisco UCCX Agent State Wallboard

The UCCX Agent State Wallboard enables call center managers to display real time and historical agent and queue data to enhance customer interactions.

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WQR

Webex Quality Reporter

Provides call quality feedback and room / device fault logging for Webex Room Kits and Webex Boards. A cloud based service to help manage broadly distributed collaboration end points.

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FDG