Finesse Directory Gadget (FDG)

Easy to use interface directly from WxCC agent desktop

Single search window for all fields. (First and last names, department etc)

Returns first name, last name, department and multiple numbers per directory entry

Numbers can be manipulated prior to dialling if directory numbers are not directly dialable

Supports connect and consult as well as blind transfers.

Shared notes facility allows other details to be shared amongst agents

Unlimited directory entries with high speed searching. Our search database is stored in our servers memory and is not limited in the number of entries it supports and provides lightning fast queries

System wide speed dials makes for easy one click transfers