The Atea Systems VMS is a business tool which enables organisations to use the Cisco CDRs to report on their UCM telephony system.
Its reporting functions allow managers to accurately control and allocate costs to companies, departments and users, track and manage staff telephony performance and analyse important system functions.
The system tracks calls, call legs, MoS, hunt groups and queues and provides on demand reporting over user specified time periods.
How it Works
VMS takes Cisco UCM call data and directory data (from UCM, LDAP or SI file) to build a reporting database that allows users to better understand and manage their Cisco voice environment.
Features & Benefits
Fraudulent use or anomalies in the telephone system are easily detectable
Client codes can be assigned to calls for accurate client billing
Manage staff performance and customer interaction with accurate data on ring/wait times, abandoned calls, number of calls received/made and calls forwarded
Information is readily available from key telephone points across the organisation such as branch offices, reception desks and sales staff
Call quality and MoS information can be tracked and traced
Gateway and trunk utilisation available for capacity planning
Forensic number searches facilitate phone call investigations for fraud and contact tracking
Cost summaries can be grouped into business units, regions or individual calls
Users and departments are assigned automatically from directory services
Security is be linked to directory services and departmental reporting
Cisco HCS billing support allows service providers to charge for calls and services, and provide a customer portal to satisfy customer demand for call cost reporting
Cisco HCS reporting portal allowing customers (and service providers) to report on staff telephony performance. Reporting on extensions, hunt groups and queues provide call counts, wait times, call leg information, calls abandoned, call lengths and calls diverted information for groups within an organisation