The Atea UCM Applications Suite is a range of products
exclusively for the Cisco Unified Communications
Manager and Webex platforms.

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SCM

Service Center Manager

The SCM provides all the tools a supervisor needs to manage a service group call center and beat service level commitments.

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VMS

Voice Management Suite

A rich suite of billing and reporting tools for the Cisco Unified Communications Manager (CUCM).

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CFE

Contained Front End

The CFE provides a set of administration tools for CUCM to substantially reduce the cost of user and phone moves, adds and changes.

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FTR

Call Monitoring and Recording

The FTR system provides low cost, easy to use recording for CUCM and Land Mobile Radio (LMR) platforms.

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WCCD

Webex Contact Center Dashboard

A cloud based Dashboarding system for Webex Contact Center.

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WxDW

Webex Contact Center Directory Widget (WxDW)

A high speed directory widget to provide easy directory search and transfer capabilities to WxCC agents.

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EMP

Extension Mobility Proxy

The Extension Mobility Proxy intercepts the EM login from phones to the CUCM to enable logging, alternative logins and other application integration.

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UAW

Cisco UCCX Agent State Wallboard

The UCCX Agent State Wallboard enables call center managers to display real time and historical agent and queue data to enhance customer interactions.

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FDG

Finesse Directory Gadget (FDG)

A high speed directory gadget to provide easy directory search and transfer capabilities to Finesse agents.

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We are a registered
CISCO Solution Partner

We only work with Cisco voice platforms and that helps to make us experts
at what we do. Being registered with Cisco gives you the comfort that we
have access to the resources we need within Cisco including the TAC.

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Trusted by these amazing companies

hitacidatasystem

Hitachi Data Systems

Industry: Information Technology

Technologies deployed: UAW

1 License

Customer since 2013

milgard

Milgard

Industry: Manufacturing

Technologies deployed: UAW

1 License

Customer since 2014

universityofsydney

The University of Sydney

Industry: Education

Technologies deployed: UAW

1 License

Customer since 2014

singtel

Singtel/Optus

Industry: I C T

Technologies deployed: CFE/CAPSL

11,000 License

Customer since 2010

Interested in our products?

If you think you’ve found a product that will help you in your business, please get in touch with us and we’ll work
with you to ensure there’s a perfect fit and you get the most out of your Cisco UCM and UCCX platforms.

Online demos are very easy via webex, so please don’t hesitate to contact us below.

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