Finesse Directory Gadget (FDG)

The Finesse Directory Gadget provides an agent with predictive directory searching and subsequent call transfers directly from within Finesse.

FDG Diag LS FDG Diag LS

Features & Benefits

Easy to use interface directly from Finesse
Single search window for all fields. (First and last names, department etc)
Returns first name, last name, department and multiple numbers per directory entry
Numbers can be manipulated prior to dialling if directory numbers are not directly dialable
Supports connect and consult as well as blind transfers (Finesse 11.6)
Shared notes facility allows other details to be shared amongst agents
Unlimited directory entries with high speed searching. Our search database is stored in our servers memory and is not limited in the number of entries it supports and provides lightning fast queries
System wide speed dials makes for easy one click transfers

FDG Resources

No docs/resources available

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