Webex Contact Center Directory Widget (WxDW)

Easy to use interface directly from WxCC agent desktop

Single search window for all fields. (First and last names, department etc)

Returns first name, last name, department and multiple numbers per directory entry

Numbers can be manipulated prior to dialling if directory numbers are not directly dialable

Supports connect and consult as well as blind transfers.

Unlimited directory entries with high speed searching. Our search database is stored in our servers memory and is not limited in the number of entries it supports and provides lightning fast queries

Unlimited Favourites can be stored locally for each agent allowing for direct transfers without searching.

Click on the following link to find out how WxDW works and what it looks like to agents.

WxDW in action