Add a person to the SCM as a telephone agent

A telephone agent answers calls from a CUCM hunt group or queue

From the Admin Console

1. Click the Add button in the Users section.  This takes you to the Add Agent page.
2. Search for the specific user(s).
3. Click the Add User link for the user(s).  
4. Return back to the main page and finalise the settings for each user.
5. Click on the userID to set the alias and phone type (IP deskphone or jabber softphone).

Agents are assigned to supervisors in the Supervisor region.

Supervisors assign agents to queues.

Tip: the wildcard for searches is %

Note: All SCM users must be set up in the CUCM with a primary DN (extension number)

Applies to SCM 2.1