Configure the UCCX for the Wallboard (UAW)

Enable Real Time Snapshot Writing

1. Go to the section "Real Time Snapshot Writing Configuration for Wallboard"
2. Set these values

| Data Writing Interval   | Choose a value that suits your business needs |
| Server Name |

Add the IP Address for each UAW Server - this protects the UCCX database from untrusted connections

|

Set passwords

1. Go to the section for Password Management and set passwords for these users:

| WallBoard User |
| Historical Reporting User |

2. If a backup server is present, ensure the passwords are set on those servers too (click “Check Consistency” to verify the passwords are the same) 

Set Service Parameters for failover (optional)

This should already be configured if you have a backup UCCX server.  You may like to double check these settings.

Where you have a backup UCCX server:

1. Go to UCCX Serviceability.  Under “Cisco AMC Service”, set the Failover Collector to the backup UCCX server