Integrate Atea WCCD with Webex CC

  1. Go to https://dashboard.wxcc.ateasystems.com/
  2. Click Login
  3. Click Sign Up, follow prompts
  4. Confirm your account email
  5. Email support@ateasystems.com requesting the account to be linked to a new instance
  6. Once Atea has setup the account & instance, navigate to https://dashboard.wxcc.ateasystems.com/ and login with your account
  7. Click on the WxCC Admin menu item
  8. Click on the Request WxCC API Access Tokens button
  9. This will redirect to Webex, login with a Webex account backed by Cisco Webex Common Identity (CI) with a Contact Center Administrator role assigned on Control Hub and allow the integration scope.
  10. Email support@ateasystems.com once more to request the final steps of the integration to be completed
  11. Log a Cisco TAC case to request that ds-call-leg-state-api is enabled as this is still in Early Release