SCM agent - how to go ready or not-ready to answer calls

When an SCM agent is unavailable for calls they can go "not ready" to stop receiving calls from the queue or hunt group. Agents with jabber phones may also go "not ready - logout" so their icon does not appear on the wallboard.

From an IP desk phone

  1. Your phone display will show Logged in [Ready]
  2. Press the Not Ready softkey
  3. To toggle back, press the Ready softkey

From a jabber soft phone, to go not-ready

  1. On the Atea SCM tab, click the status drop-down menu (or coloured status icon in SCM2.1)
  2. Choose a reason for being not-ready
  3. To become ready to answer calls again, click the **status menu **again

The option Not Ready - Logout means your icon disappears from the wallboard.

ResizedImage600498-SCMReadyNotReady

Note - you should be set up to use either the IP desk phone, or a jabber softphone, not both.  Your SCM administrator can set this up.

Applies to SCM 2.1 - 3.1 updated September 2018