How to upgrade the Atea wallboard application (UAW)
Note1: The Wallboard application will be unavailable during the upgrade!
Note2: The 19.0.03+ releases are compiled for Java7 so that it is compatible on all servers!
- Download the latest UAW application: v24.0.01 (22 Mar 2024) saving it as a file named UccxStats.war (Google will send us your email address so we can give you access, and your software support must be up-to-date)
- Using a web browser, go to the tomcat admin - https://uawserver/manager/html (old vm access http://uawserver:8088/manager/html) The account to access this on recent builds is ursadmin
- Click on Undeploy of UccxStats
- Click on Choose file under WAR file to deploy. Browse to the downloaded file and click on Deploy
- Using putty or another ssh client, ssh to the uaw server with the thirdparty account and enter these commands:
sudo su -
cd /opt/tomcat_latest/webapps/UccxStats/WEB-INF/classes/scripts/upgrade/
sh updateApp.sh ATEA_UAW
Changelog
| Version | date | Changes |
|---|---|---|
| 24.0.01 | 22-Mar-2024 | Changed - added logging of stacktrace for addRealTimeStats |
| 23.0.01 | 31-Aug-2023 | Changed - resized new agent icons to match old ones size |
| 22.0.01 | 23-Mar-2022 | Added - Gos3 (calls-handled-met-sla / total calls) data source option for older template columns (T02-T17) |
| 21.0.07 | 08-Sep-2021 | Fixed - GOS Changed - Replaced Agent state Icons with modern version |
| 21.0.06 | 13-Aug-2021 | Added - Button on T98 dashboard to allow Audio threshold (if configured in JS) Changed - Sorting on query to uccx for GOS - Loglevel to debug for GOS query results |
| 21.0.05 | 24-Jun-2021 | Fixed - Fixed minor issue in migration script - upgraded informix jdbc driver from 4.10.12 to 4.10.14 |
| 21.0.04 | 16-Mar-2021 | Added - Sound support for thresholds on T98 queue table |
| 21.0.03 | 03-Feb-2021 | Added - Chat agent state/duration to T98 Agent Table widget for customers with chat service (from finesse/socialminer) enabled |
| 21.0.02 | 26-Jan-2021 | Fixed - T98 Agent widgets failed to render on old browsers due to missing function |
| 21.0.01 | 11-Jan-2021 | Changed - changed watchdog for realtime queue stats thread to detect if polling has stopped and restart the thread |
| 20.0.10 | 24-Nov-2020 | Fixed - T98 Queue summary calculations for weighted values (eg GOS/ASA) - T98 Admin Custom JS assistant was sending back incorrect character updated query to get historical stats for callback queue NOTE: Audible thresholds cannot be used anymore due to browsers blocking sounds if there is no user interaction |
| 20.0.09 | 16-Nov-2020 | Added - Calls Out and Queues columns (optional) to T98 Agent Table widget - T98 assistant for Custom JavaScript in UAW Admin for threshold configurations and Queue summarisation |
| 20.0.08 | 13-Oct-2020 | Added - Ability to specify queue specific thresholds on T98 queue table widget |
| 20.0.07 | 03-Oct-2020 | Fixed - T98 QueueTable Widget Thresholds - SCM AGent calls handled Changed - Disabled SCM Query from poller |
| 20.0.06 | 02-Jul-2020 | Note - Minor code refactor |
| 20.0.05 | 25-Jun-2020 | Fixed - Agent state duration websocket update Changed - Disabled hsqldb for SCM - Removed livedata |
| 20.0.04 | 24-Apr-2020 | Fixed - Agent state for SCM |
| 20.0.03 | 24-Mar-2020 | Added - T98 Agent Grid Widget |
| 20.0.02 | 13-Mar-2020 | Added - T98 Calls Abandoned Not Met ServiceLevel Widget (& queues column) - T98 Calls Abandonment Rate Not Met ServiceLevel Widget (& queues column) Fixed - agent calls handled query |
| 20.0.01 | 25-Feb-2020 | Added - T98 Calls Abandoned Widget Fixed - jdbc connection (became stuck after uccx restart) - hostname check for protected wallboards (via reverse proxy) |
| 19.0.10 | 11-Oct-2019 | Added - T98 option to pivot the vertical queue table to horizontal w JS Fixed -T98 queue sorting Changed - T98 queue sorting syntax |
| 19.0.09 | 20-Sep-2019 | Added - T98 TOTAL_SUMMARY (url & JS) for Queue Table - vertical, to show Summary Row at the end - T98 SUMMARY_ONLY (url & JS) for Queue Table - vertical, to only show Summary Row - T98 Sorting of Queue Table - vertical w/ JS config - T98 Row thresholds on Agents table for compound State - Duration w/ JS config |
| 19.0.08 | 16-Sep-2019 | Changed - replace websocket client library for better reliability - updated links to admin guide for new website Fixed - Fixed grid_base#.css as it had a gap in the media query - fixed web service reference where UAW Admin login failed to retrieve settings |
| 19.0.07 | 30-Aug-2019 | Changed - replace websocket client library for better reliability - Queries to get Agent CallsPresented and CallsHandled to match CUIC stored procedure queries |
| 19.0.06 | 16-Aug-2019 | Fixed - upgrade script that did not get 19.x.xx version as latest from DB - admin page where an error occurred "cant test scp enabled" on login due to web service reference change in 19.0.05 in combination with reverse proxy http-https redirect - admin page wallboard links to open https Changed - set z-index on footer on T98 so that the links always work |
| 19.0.05 | 02-Aug-2019 | Changed - T98 agent widget now includes Extension - T98 layout settings in the browser are now stored per wallboard id instead of a shared set |
| 19.0.04 | 17-July-2019 | Fixed - summary for T07 and T13 - ASA query to use correct field - catch error on system admin page if wallboard or hruser have wrong password Changed - T98 queue widget now has ASA - T98 queue widget summary can now have a class or style for each row |
| 19.0.03 | 05-July-2019 | Fixed - duration for agents if it was over 24hours (invalid date) or over 12 hours (14:00:00 became 2:00:00) Changed - queue ASA/AHT query (moved away from StoredProcedure) - agent Calls query (moved away from StoredProcedure) - agent queue-abandoned-calls query (moved away from StoredProcedure) - default grid size is 12 (12x12) for T98 (can be changed w/ JavaScript GRID_SIZE) Added - Abandoned calls rate widget on T98 - default layout for 12x12 grid in T98 - property to disable agent call details poll |
| 19.0.02 | 25-June-2019 | Fixed - Agents-NR summary templates (T04,5,7,13) Changed - gos/agentcallsqueries changed and thread sleeptime (9 sec) removed queue column threshold colour to allow comma separated colours - upgrade tomcat jdbc and informix jdbc libs Added - threshold object on queue widget T98 - column header object for T98 - query duration outputs for info level - stop all threads in System Admin |
| 19.0.01 | 21-May-2019 | Fixed - wallboard rotation fixed with proxy Changed - App compiled in Java8 for 19.x.xx - T99 dashboard deprecated - use T98 Added - iframe/message widgets to T98 |
| 2.2.23 | 05-Feb-2019 | Fixed agent calls handled included direct calls, it now shows queue calls only added CSQ summary logic for dashboard flex (T98), Queue Table - vertical |
| 2.2.22 | 20-Nov-2018 | Fixed issue in agent calls handled thread that may cause the thread to stop added Copy Config for T98 to allow pre-configured layout in uaw admin |
| 2.2.21 | 20-Sep-2018 | Fixed agent call summary query |
| 2.2.20 | 30-Aug-2018 | Added tcp timeouts to inform jdbc connections |
| 2.2.19 | 14-Aug-2018 | Added Calls presented, Max/Avg Talk to Agent widget (T98 & T99) Added Total and Dequeued calls to Queues-table-vertical widget (T98) Added option to show/hide columns on Agent & Queues-table-vertical widgets (T98) Changed Other thread to poll with fixed delay (to reduce UCCX CPU load) Changed Other thread to have 1sec interval between individual queries (to reduce UCCX CPU load) Updated Chart.js to latest version Fixed issue where thread may stop when no agents are logged in |
| 2.2.18 | 11-July-2018 | Fixed empty agent name for import of logged out agents into the DB (requires manual removal post upgrade) Changed - split up property so agent and other threads can be disabled Added sort to agent names |
| 2.2.17 | 7-June-2018 | Fixed: Changed X-Forwarded-Server to X-Forwarded-Host to work with new apache proxy when host not in DNS Added SCM3 datasources |
| 2.2.16 | 21-May-2018 | Fixed execute permissions for SCM trend graphs Fixed websocket issue that wasn't updating after clicking Save Settings in system admin Fixed SCM wallboard issue where logged out unregistered phone still appeared Changed - Start using "changelog" Changed System Admin - Latest Query Durations - Queue - Last Run to show last poll timestamp from UAW poller, as opposed to uccx rt snapshot Changed Trend Graphs to graph MAX (instead of AVG) Added Units for data sources System Admin - added field to show Last UCCX Realtime Snapshot Added four widgets for dashboard T98 (Grade Of Service Summary, Max Queue Depth, Oldest Queue Summary, Queue Table - vertical) Added Font size increase/decrease on T98 (stored in localStorage) Added Agents Talking to trend graphs |
| 2.2.15 | 29-Sep-2017 | Fixed enable/disable debug logs from system admin for logback Included UccxStats.log and latest 0.log.gz in download link |
| 2.2.14 | 29-Sep-2017 | Fixed issue with poller if primary uccx is down and "use standby uccx" is set to false Added check at startup to wait for first poll to finish Added tz_offset for graphs on T98 & T99 Added configurable thresholds for T98 & T99 (queued & oldest, orange & red) Added support for multiple email thresholds per datasource and use mm:ss as the format |
| 2.2.13sr1 | 30-Aug-2017 | Changed session timeout to 1min and added session=false on REST jsp's |
| 2.2.13 | 29-Aug-2017 | Changed session timeout to 1min and added session=false on REST jsp's Fixed "smaller than" threshold Fixed error deleting wallboard when editor was linked Fixed error on saving system admin with regards to CacheManager Added option to include logged out agents on templates |
| 2.2.12 | 09-Aug-2017 | Fixed ajax calls for server port Added column IDs and agent sorting to T06 |
| 2.2.11 | 25-July-2017 | Fixed issue where wallboard name could be added with empty name Added support multiple TeamNames Added DashBoardFlex (T98) Added websocket for T99 & T98 |
| 2.2.10 | 19-May-2017 | Added email alerting |
| 2.2.09.sr10 | 16-May-2017 | Added bootstrap4 templates for finesse and IE |
| 2.2.09.sr9 | 18-Apr-2017 | Changes to logging level - bean debug moved to trace |
| 2.2.09.sr8 | 03-Apr-2017 | Added bootstrap template |
| 2.2.09.sr7 | 28-Mar-2017 | Fixed string concat in logs, update to customer templates |
| 2.2.09sr3 | 9-Mar-2017 | Changed to logback logging. Fixed issue with agent alias being null |
| 2.2.09sr1 | 6-Feb-2017 | Added query timeout to uccx [prepared] statements |
| 2.2.09 | 3-Feb-2017 | Replace agent abandoned calls query with stored procedure Fixed issue with [beta] LiveData agent state query which stopped on connection errors (i.e. failover) Fixed Agent State from [beta] LiveData as the values are different and needed mapping |
| 2.2.08beta4 | 23-Dec-2016 | Added gadget.js for Finesse Adding application specific calls handled |
| 2.2.08beta3 | 21-Dec-2016 | Changed copyright year to script that outputs current year Extracted javascript blocks to js/dashboard_main.js and js/dashboard_end.js |
| 2.2.08beta2 | 27-Oct-2016 | Fixed memory leak for cron4j & tomcat jdbc-pool Outstanding known issue: memory leak for log4j FileWatcher (only affects tomcat if UccxStats is reloaded) |
| 2.2.08beta1 | 26-Oct-2016 | Added option to use LiveData REST interface to collect Agent State instead of HR DB Query (BETA!) |
| 2.2.08 | 10-Oct-2016 | Added HR max wait in T99 dashboard wait chart Added Notify.wav to sounds |
| 2.2.07sr5 | 20-Sep-2016 | Fixed issue where board does not load when there is an empty javascript field |
| 2.2.07sr4 | 19-Sep-2016 | Changed query for agent missed calls to use Agent RNA ReasonCode 32763 changed T09 header to Missed |
| 2.2.07sr3 | 13-Sep-2016 | Added error handling for agent calls missed query due to error from Cisco Bug (CSCvb27878) |
| 2.2.07sr2 | 09-Sep-2016 | Added agentMissedCalls to T09 |
| 2.2.07sr1 | 08-Sep-2016 | Added MomentJS lib to templates to enable a formatted date to be set on a wallboard via javascript Added css classes on T05 & T09 to allow setting widths on queue columns (queueHead & queueData) Added ntpstat output to system admin page |
| 2.2.07 | 02-Sep-2016 | Added option to use the standby uccx server for HR queries |
| 2.2.06 | 29-Aug-2016 | Added T16 template |
| 2.2.05 | 09-Aug-2016 | Fixed wallboard preview links |
| 2.2.04 | 14-Jun-2016 | Fixed issue with caching fields over multiple wallboards |
| 2.2.03 | 07-Jun-2016 | Fixed Apex front end with added links to open wallboard, fixed issue with font-format values caching between wallboards |
| 2.2.02 | 17-Mar-2016 | fixed no data found issues in popup module, added instruction dialogue for create wallboard |
| 2.2.01hf1 | 25-Jan-2016 | fixed CSS, added @media in the grid_base{x}.css to detect aspect ratio and apply a different column width |
| 2.2.01 | 14-Jan-2016 | fixed admin application where the link to manage queues failed |
| 2.2.00 | 12-Jan-2016 | Changed Theme of Admin pages |
| 2.1.34 | 22-Dec-2015 | changed landing page and system administration page layout |
| 2.1.33hf5 | 19-Nov-2015 | added expectedWaitTime to REST JSON |
| 2.1.33hf4 | 3-Nov-2015 | added Uccx state tracking to detect and log a state change added Uccx state to System Admin page (and list last 10 events since wallboard uptime) |
| 2.1.33hf3 | 21 Oct 2015 | fixed percentAnswered to show 0% instead of NaN% when callsHandled is 0 |
| 2.1.33hf2 | 17 Sep 2015 | changed SCM agent state poller to use agent_line_state view to allow CTI Line State |
| 2.1.33hf1 | 31 Aug 2015 | fixed memory database issue for daily stats that could stop poller |
| 2.1.33 | 21 Aug 2015 | added Beta-release supervisor Dashboard (requires HTML5 + canvas support see: support) |