Contained Front End

The day-to-day task manager that provides a tightly controlled interface into the CUCM environment

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The Atea Contained Front End provides an interface to allow service personnel to process high volume administration tasks without requiring full access to the CUCM.

How it Works

The CFE links to Cisco UCM via APIs to provide an easy to use administration interface for service desk personnel or automatic provisioning if linked directly to Active Directory.

Contained Front End (CFE)

Features & Benefits

The system can be fully automated by linking to an LDAP directory (CAPSL)

The CFE application presents the user with a simple interface to CUCM

CUCM cannot be compromised by CFE users

Lessen maintenance time by up to 90% by reducing the time taken on each task

Relieves telephony engineers of simple day to day administration

Automatically assigns and manages extensions

Automatic actions and pre configured templates substantially reduce errors

Ensures configuration consistency is maintained over time

Effective system for outsourced or multi-tenanted CMC

Proven to reduce admin headcount by at least one FTE per 4000 users

Northbound REST API for integration into other service platforms. (ServiceNow for example) CUCM user and Voicemail box provisioning from ServiceNow.

Interested in Atea Contained Front End?

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