How it Works
The UAW polls the Cisco UCCX using a number of APIs to gather agent and queue data and then reformats and displays the data for the configured wallboards.
Features & Benefits
Display real time queue statistics, agent state and grade of service info
Supports UCCX version 8.5 and later
Supports 200+ concurrent views or wallboards
Automatic wallboard cycling
Threshold and scheduled messages per wallboard
Dynamic sorting for queues and agents
Per agent thresholds
Configurable thresholds with time-of-day and days-of-week scheduling
Host based security
Simple historical graphs for UCCX and all queues
Simple and easy to use management interface
Supports UCCX high availability
Multiple concurrent data sources - UCCX, CUCM native queues, external databases, CSV files
Browser templates for big screen smart TVs, desktops and mobile devices.
Free trials available.
Contact us for a demo, training and free onsite trial.
Dashboards for summarised views
Agent Queue and Wait Time Finesse gadget
Agent Finesse screen pop gadget for Wait Time alarms
Advanced Agents Multi Directory gadget for Finesse